Our Policies

We will respond to all inquiries within 24 hours through email. You can submit your request through the Contact page form or send us an email at info@firstbornstore.com.

All sales are final due to the small-batch nature of our production and the uniqueness of each piece.
Each item undergoes individual quality control before shipping to ensure it meets our standards.
We accept returns or exchanges only for items that arrive damaged or with a manufacturing defect.
Issues must be reported within 3 days of delivery, with photos included for review.
Natural variations in fabric, stitching, or finish are part of the design and do not constitute defects.
Items must be unworn, unwashed, and in original condition to be eligible for review.

We do our best to meet all stated shipping timelines; however, delivery dates are not guaranteed, as shipping carriers may experience delays beyond our control.
Ongoing changes to border and customs requirements can create uncertainty in cross-border shipments, making delivery times and processing between Canada and the United States unpredictable. As a result, orders may experience unexpected delays during transit or at the border beyond our control.

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